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Workplace Stress and Technology
It may be enhancing our productivity, but current technology may also be the cause of increased stress in the workplace. The pressure of mastering the Information Technology (IT) revolution fuels workplace stress. Everyone knows what stress is all about; we all suffer from some form of stress or another. It is a common feature in each of our lives. We are all exposed to daily pressures at home and at the workplace; bills, childcare, college expenses, transportation, co-workers, scheduling. Some people are even more productive and energetic when they are under stress. But, the majority of the workers in todays world are suffering from stress caused by the increased move of Information Technology through their organization. "Technology and Stress in the Workplace" by Michael C. Dennis, MBA, CBF, talks about how some of those new technologies that are supposedly helping us with our work are actually hurting us in the long run. Another article entitled, "Neutralizing Workplace Stress The Physiology of Human Performance and Organizational Effectiveness", by Bruce A. Cryer, VP, talks about what we can do to cope with that new stress.
Anytime-anywhere overload and fear of not being able to master new technology are major stress causing agents in todays workforce. In his article, "Technology and Stress in the Workplace", Dennis states, "because technology in the workplace allows us to be more efficient, we often take on more duties and/or reduce headcount." (cmaccom.com) He goes on further to state that usually this will leave us "feeling overwhelmed". (cmaacom.com) The burden of responding to e-mail, voice mail, being constantly available to our staffs, using the internet, faxing, calling and answering calls, sending memos, etc., causes us to accumulate more stress. Although technology advancements will now let us perform more functions at one time, there may not be enough hours in the day for us to complete all of these functions. This leads us to take work home, therefore, disturbing the delicate work/life balance that we all put into place. This leads to that feeling of being overwhelmed. As a result, Dennis says that we begin to fall behind. We start to cope with the workplace stress by finishing tasks that seem urgent instead of the ones that are actually important. Dennis finishes his article with an alarming statistic. He states that the antidepressant Prozac is now one of the most commonly prescribed drugs for office workers.
As disturbing as this news of workplace stress caused by technology may be to us, there is hope yet. Bruce A. Cryer, in his article, "Neutralizing Workplace Stress", says that we can work to get away from feeling stressed by this new technology. The first thing that he suggests is to actually stop ourselves long enough to slow and quiet down and ask ourselves two important questions. First, "What is really important?" and second, "What would be the most energy-efficient way to handle of this?" (heartmath.com) The answers to these questions will help us "cut through the complexity" and deal with the situation at hand. (heartmath.com) Then he suggests taking time to "recharge ones batteries" and find a flow with our work that is fundamental to maintaining psychological solidity and balance between our mental and emotional states. Stress can be reduced utilizing these methods. Cryers studies tracked six frequent symptoms of workplace stress and noticed an average of 6% reduction in the stress symptoms in those that utilized the above recommendations.
Stress has a high cost human and financial and it is one of the main causes of sick leave. A number of studies highlight the fact that the costs of stress to society are increasing continuously. High levels of stress have detrimental effects on workers health and may lead to a variety of disorders and illness.Also, the inability to cope with working and social conditions can lead to less success at work and even unemployment. It can also result in depression or death. For an organization, the cost of stress can be seen in absenteeism, higher medical costs and employee turnover. These reasons should be good reasons for these organizations to act and take effective steps to improve the stressful situations caused by the flow of Information Technology.
Works Cited
Cryer, Bruce. "Neutralizing Workplace Stress The Physiology of Human Performance and
Organizational Effectiveness." HeartMath 1 Jun 16. 15 Oct 00
httpwww.heartmath.com/Library/Articles/neutralize.html
Dennis, Michael. "Technology and Stress in the Workplace." CMA Business Credit Services 15
Oct 00. 15 Oct 00 http//www.cmaccom.com/article
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